Merged Marketing Podcast

168 – Streamlining your business operations through systems & processes with Marquis Murray

Streamlining your business operations through systems & processes with Marquis Murray.
In today’s episode, I am privileged to talk with a fellow Canadian on a topic I am passionate about, systems and processes for business. In all honesty, Marquis dissects this topical area rather authoritatively and eloquently.
With the rapid pace of digital transformation in the business environment, every organization is increasingly looking to streamline its workflows. Indeed, we must emphasize the importance of streamlining your business operations. The list of benefits is long: improved efficiency, greater customer satisfaction, improved competitiveness, and reduced cost of doing business, among others. 
Marquis shares with us how he reinvented himself after suffering almost 70 percent of clients during Covid 19. His story is a testament to the importance of a business’s flexibility and pivoting accordingly in facing challenges. In addition, he enlightens us on how to conduct a proper survey within a team and use the feedback to improve systems and processes in the business. Better still, he provides a real-life example of a success story on what process improvement can work magic for a business. 
At the end of this insightful episode, Marquis nominates a benefitting brand representative for his company. This episode, while shorter than our usual ones, is a listen worth your ears. Grab your pen and notebook and discover how to streamline your business operations for the greater good of your organization. 

Key Timecodes

  • (1:02) Marquis’ background and journey
  • (4:44)The importance of having flexibility in a digital agency
  • (6:07) How does a business know there is a problem
  • (9:10) Addressing internal issues through team feedback
  • (11:13) How process improvement helps with quiet quitters (The biggest aspect of process improvement, and how you can be successful with it, is by including your team)
  • (14:03) How to best survey a team
  • (16:24) Key strategies for implementing effective systems 
  • (18:41) Example of a success story: Agency
  • (20:24) Marquis’ contact information
 

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