Terms of Service

Merged Media Ltd.

Last updated: January 7th 2026

These Terms of Service (“Terms”) govern all services provided by Merged Media Ltd. (“Merged Media”, “we”, “us”, or “our”) to any client (“Client”, “you”, or “your”). By purchasing, subscribing to, signing a proposal for, or paying for any services, you agree to be bound by these Terms.

1. Acceptance of Terms

By any of the following actions, the Client expressly agrees to these Terms of Service:

• Signing a proposal or scope of work
• Subscribing to a recurring service
• Providing payment information
• Making any payment to Merged Media
• Allowing services to commence

These Terms apply to all services unless otherwise agreed in writing.

2. Services Provided

Merged Media provides professional marketing services, which may include but are not limited to:

• Paid advertising management
• Search engine optimization (SEO)
• Social media management and content creation
• Lead generation campaigns
• Reporting, analytics, and consulting services

Specific deliverables, timelines, and pricing are outlined in the signed proposal or agreement.

3. Subscription Billing & Upfront Charges

3.1 Upfront Subscription Billing

All recurring services are billed on an upfront subscription basis via credit card or other approved payment method.

• Subscription fees are charged in advance at the start of each billing cycle.
• Charges recur automatically on the same billing date each cycle unless canceled in accordance with these Terms.

By subscribing, Client authorizes Merged Media to charge the payment method on file for all applicable fees.

4. Fees & No Refund Policy

4.1 Non-Refundable Fees

All fees are non-refundable, including but not limited to:

• Setup or onboarding fees
• Monthly subscription fees
• Partial billing periods
• Services already rendered or in progress

Marketing services are custom, time-based, and labor-driven. Once work is scheduled or initiated, refunds are not possible.

5. No Guarantee of Results

Client acknowledges and agrees that:

• Marketing outcomes vary by industry, budget, competition, and external factors
• No guarantees are made regarding leads, revenue, rankings, traffic, or performance
• Payment obligations are not contingent on results

Claims of dissatisfaction do not constitute grounds for non-payment or chargebacks.

6. Cancellation & 30-Day Notice Policy (IMPORTANT)

6.1 Month-to-Month Services

All subscription services are provided on a month-to-month basis unless otherwise stated.

6.2 Required Notice

Client must provide a minimum of thirty (30) days written notice to cancel services.

6.3 Billing During Notice Period

Because subscriptions are billed upfront on a fixed billing date:

• If Client submits cancellation notice after the most recent billing date,
• The Client acknowledges that one final subscription charge will occur on the next scheduled billing date, and
• That billing cycle will serve as the final 30-day notice period.

Example:

If the billing date is the 18th and cancellation notice is provided on the 25th, the Client will be billed once more on the 18th, and services will continue through that final billing period.

All charges during the notice period remain payable and non-refundable.

7. Chargebacks & Payment Disputes

Client agrees to contact Merged Media in writing before initiating any chargeback or payment dispute.

Initiating a chargeback for services that were authorized, billed upfront, or governed by these Terms constitutes a breach of contract.

Merged Media reserves the right to:

• Contest chargebacks using signed agreements, invoices, and service records
• Suspend services immediately upon chargeback initiation
• Recover any chargeback fees, penalties, or administrative costs incurred

8. Failed Payments & Suspension

If a payment fails or is reversed:

• Services may be suspended immediately without liability
• Access to accounts, campaigns, or deliverables may be restricted
• Work will not resume until payment is resolved

9. Third-Party Platforms & Ad Spend

Fees charged by third-party platforms (including but not limited to advertising platforms, CRM tools, website software, and email services) are not included unless explicitly stated.

Client is responsible for all third-party costs billed directly by those providers.

10. Collection Costs

Client agrees to pay all reasonable costs incurred by Merged Media in collecting overdue balances, including:

• Collection agency fees
• Legal fees
• Administrative costs
• Court costs (where applicable)

11. Limitation of Liability

To the maximum extent permitted by law:

• Merged Media’s total liability shall not exceed the fees paid by Client in the preceding thirty (30) days
• Merged Media is not liable for indirect, incidental, or consequential damages

12. Governing Law & Jurisdiction

These Terms are governed by the laws of the Province of Ontario, Canada.

Any disputes shall be resolved exclusively in the courts of Ontario.

13. Entire Agreement

These Terms of Service, together with any signed proposal, invoice, or written agreement, constitute the entire agreement between the parties and supersede all prior discussions or representations.

14. Updates to Terms

Merged Media reserves the right to update these Terms at any time. Continued use of services after updates constitutes acceptance of the revised Terms.